thank you. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Of course, we will continue address all of our service calls from our Strong Spas’ customers. This filter is placed prior to the pump so that debris is not Nice product with horrible service. Regards, [redacted] is the single largest producer of spa control packs in the industry, and Strong Spas has grown to be the one of the largest hot tub manufacturers in the world. A few days later, we also asked for some yard enhancements. I also came to find out that the company I purchased the spa from is no longer in business, they went bankrupt. Costco.ca  has also been in contact with us, I let them know that we are having a carrier pick up the spa tomorrow and at the time it was unclear to me if you were going to request a refund or replacement. Strong Spas on its website promises "years of enjoyment, worry-free" and boasts about the "quality" and "durability" of its products. It is indicative of Strong Spa's poor customer service. Strong Spas is confident and passionate about the quality of our products and the quality of the customer service they offer an “industry-first” 90-Day Customer Satisfaction Guarantee and … Essentially, this involves draining the water from the hot tub, brushing the sides and refilling with fresh water from a hose. Just like a customer who purchases a car has a reasonable expectation that their paint won't peel off or their steering wheel won't fall off within 6 months. 7AM – 5PM EST Fri. 8AM – 12PM EST 800-860-7727 customerservice@masterspas.com. Multiple phone calls later, the technician finally showed up on October 7 with the necessary parts and, big aha, discovered that he needed yet another part. Compare expert Strong Pools And Spas, read reviews, and find contact information - THE REAL YELLOW PAGES® ... McL Pool & Spa Service. We are wating on a 18x54 Pool liner. Strong Spas customer service representative Darrell B[redacted] again reiterated in a follow-up email to me on January 8th, 2016, at 9:16am that “Sanding with gradual reduction in coarseness to eventual polish would leave shell in like new condition if done correctly”. Review: I orderd a swimming pool 9 weeks ago and still do not have all the parts. MCI Pool & Spa Service. X | CLOSE. Strong is sorry you need warranty work on your spa. Furthermore the electrical connection is Summit S28 Hot Tub raised well above the floor with “foot pads” and the only electrical connection Response: Each Strong Spa tub is individually labeled and numbered. that can be buried in foam. We’re here to help. It is well known that hydrotherapy – the combination of heat, massage, and buoyancy- can help relieve stress, pain and other symptoms. She said they could fix it if I pay for a service call $75.00, plus parts, plus $50.00 per hour. one of the most renowned and trusted hot tub manufacturers in the spa industry because of our ability to ensure customer satisfaction. We have spas, swim spas, hottubs for sales. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world. Find helpful customer reviews and review ratings for Strong Spas SS14120300 G-2 28 Jet Spa at Amazon.com. I said the warranty information that she was telling me I was not aware of as that was never conveyed to me by anyone nor was it in writing. Where is their evidence of our alleged neglect? Our Testing :    The components used all meet UL requirements and the Cal Spas is the World's Finest Manufacturer of Hot Tubs, Spas such as Swim Spas, Swim Pool Spas. Strong Spa Filters. Certain models will work with 120 volt electrical service that enables you to essentially “plug and play.” These models can also be converted to a 240 volt electrical service if needed. The customer purchased a spa as is no warranty. 4. my dealer has diagnosed the problem, but cannot get in touch with Strong Spas to order the part. Sharing is caring! 2. When I called back a 4th time, I was told that the technician had called me on my cell phone but I did not return the call. Response: It seemed that it is a one-person service because the technician finally called me back to inform me that he was on vacation, and will not be able to make the repairs until September 26 or 24 days after my first call. Customer service contacts and company information. Consumer [redacted], [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. I purchased one of these almost three months ago. I did no big deal but took weeks to get answers. On January 6, 2016, in an email sent to me at 3:53pm, Strong customer service representative Darrell B[redacted] provided me with the following advice from Strong's R&D Department regarding cleaning the stains in my defective hot tub:  * First Name Last Name. Filter System :      The Easy-to-use 'Plug and Play spa fits though standard doorway. Unfortunately buyer be ware. Unfortunately, my cell did not show any inbound from the technician or the service company. I called [redacted] after that email and asked him who would he suggest to perform such "sanding" work. If you wish, you may update it before sending it.] Strong Spas is the innovator of the DURA-SHIELD ™, which is the first true patented, hardcover system that is molded hollow from durable resin and filled with a proprietary foam to protect … Because of service follow through (this is my very first logged complaint) I would never buy this again. Consumer These promises do not ring true. Response: Response: Strong Spa Model. With our exclusive molded base, installation is simple and the hot tub can be placed almost anywhere on solid, level ground. 56:8-2. This only covered the leaks. The heater is I have a signed document attached from the purchaser that the problem has been resolved. website. Specifications … Regards. Strong Spas are proudly custom built at our Pennsylvania manufacturing facility, sold and shipped throughout North America and Europe. Strong Spa's opinion that we did not properly maintain the spa, based only on their review of my PICTURES, is unreasonable and insulting. Regards, If no reason is received your complaint will be closed Administratively Resolved] We maintained the spa in compliance with the manual. Customer service skills are those essential capabilities that make you well equipped to handle one-on-one interactions with clients. Have something to share about Strong Pools & Spas Outlet, Inc.? A default letter is provided here which indicates your acceptance of the business's response. More specifically: This product was purchases through a third party retailer. Sharing is caring! ###-###-####/###-###-####-fax  We are proud to offer a price match guarantee. we were having an issue getting the liner from our distributor. You can reach StrongVPN customer support through live chat or email 24 hours a day, 7 days a week. Certain models will work with 120 volt electrical service that enables you to essentially “plug and play.” These models can also be converted to a 240 volt electrical service if needed. We take pride in designing and manufacturing some of the world's most energy-efficient spas. [redacted] Headquarters. Review: I contacted [redacted] at customer service on 5/20/14 and told him that I purchased a [redacted] spa, which was delivered last August to my house and now I have several leaks with the hoses and one (1) major leak with the gasket located on the motor. Contact Master Spas Customer Service. If you have the four buttons display press temp or warm then light shortly after. This 3-4 person spa comes with 14 powerful hydrotherapy jets and a relaxing full-body lounger. Apply to Customer Service Representative, Restaurant Staff, Excavator Operator and more! Spa under warranty. Strong Spas jets give you a full-body massage, relaxing tension from muscles, while the natural buoyancy of the water relieves pressure on strained joints and muscles. If you wish, you may update it before sending it.] Another way that Strong Spas ensures quality is by only allowing certified technicians to be able to work on their products. Business When you purchase Strong Spas through our website we guarantee the craftsmanship of our hot tubs and parts with a comprehensive warranty. Do you have questions about financing your new Strong Spa or need assistance with the application process? 6927 Lincoln Parkway Fort Wayne, IN 46804 260-436-9100. He will be retracting his complaint. Good product crap service follow through. Strong Spas is one of the largest manufacturers in the world, and one of the few hot tub manufacturers with plant operations in the USA. Featuring our industry-leading and patented dual-walled DURA-LAST® cabinet and integrated DURA-BASE® system that offers easy access to components, we give you peace of mind as a Strong Spas owner. Your hot tub will provide years of worry-free enjoyment. thank you, To Whom it may Concern: I have included a Copy of emails sent from *** *** along with responses from customer service and Ryan F* Strong R & D Manager I have also looked at enclosed pictures from the spa in question In my opinion, as with the opinion of Ryan and customer We have been at this for over a month and a half and yet no end in sight. [redacted]/[redacted], Strong Pools & Spas consumer reviews, complaints, customer service. Email Support If your hot tub ever requires manufacturer servicing, we track the lifetime of every hot tub throughout the history of Strong Spas to know how to best serve you as a valued guest. Strong Spas customer service representative Darrell B [redacted] again reiterated in a follow-up email to me on January 8th, 2016, at 9:16am that “Sanding with gradual reduction in coarseness to eventual polish would leave shell in like new condition if done correctly”. Its unique structure and technological design makes it like no other hot tub. I am rejecting this response. I will have a response to this case asap! Strong Spas hot tubs are a perfect way to achieve ultimate relaxation, right in the privacy of your own backyard. Regards, Description: Swimming Pool Enclosures, Swimming Pool Equipment & Supplies, Swimming Pools & Hot Tubs, Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Spas & Hot Tubs - Supplies & Parts, Swimming Pool Contractors, Dealers, Design, Address: PO Box 108, Northumberlnd, Pennsylvania, United States, 17857. 3. TECHNICAL FAQS SPA SHOWING SL, SLP, EC, OR ECO CODES.   Rotating the face of an adjustable jet to the right (clockwise) will decrease the amount of water flow through the jet. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Membership in this organization allows Strong Spas to provide 100% customer buying confidence everywhere they are sold. The customer purchased a spa as is no warranty. We have contacted the customer directly to resolve the issue. If you wish, you may update it before sending it.] Look over your shell good if you go this route. Most jets in your hot tub are adjustable. Consumers … The hot tub's shell stained permanently within 6 month's of purchase because it is defective. 641 Strong Spas $30,000 jobs available on Indeed.com. Instead of standing behind their product they launch accusations and lame excuses at their customers. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted], Strong Spas has Shipped [redacted] a new spa. Each model is carefully crafted for reliability and durability. 53 Strong Industries Inc Strong Spas jobs available on Indeed.com. Apply to Receptionist, Customer Service Representative, Production Supervisor and more! Manufacturer produced, manufacturer regulated. I did not her back from the technician or your technical department until I called them back on October 18 to be told that the part has been shipped but they do not have any idea when the repairs will be made. Write a review Sign in. She finally came back and said we can not fix this under warranty because the company you purchased this off of purchased it off us without a warranrty. This first defect was repaired to my satisfaction. Good luck in your new home. A typical 3-person hot tub weighs about 2,500 pounds filled. CELL, As we are now able to get refunded for our purchase we accept their response. Although there is going to be some differences, in materials utilized and features among different hot tub manufacturers, our factory manufactured Strong Spas only uses the finest quality materials with features that can be customized for individual needs. All Strong Spas are equipped with Waterway Executive pumps to increase water flow for a more vigorous massage experience, while reducing electrical consumption of the pumps. producer of the water pump in question. If it is damaged in any way don't accept we will get it fixed in any way. I thanked her and hung up.Desired Settlement: To honor their warrantly information as it is published and the brochure that was given to me at the time of purchase. Results dismal. [redacted] And [redacted], To whom it may concern:  Strong Spas Rockport Premium sold by [redacted] is built under a UL Listing Product. Moreover, Strong's attempts to avoid liability for their defective hot tub by referencing loopholes in their warranty is equally unconvincing. She apoligzed that she could not do anything more for me . To install Strong Spas indoors, you need to consider if the hot tub will fit through the door and if the structural strength of the floor is adequate to hold the hot tub filled with water. Apply to Account Executive, Compensation Specialist, Director of Engineering and more! As the owners of several exclusive patents, we pride ourselves on providing our customers with a superior spa product. combination of these within a spa are then further tested and given a listing I will have a response to this case asap! There are customer service roles in nearly every industry and many different types of customer service skills that you can highlight on your resume. Just place, fill and plug it in. The dealer that he purchased it through has since closed. He never called back. If you have already let them know you are requesting a refund, [redacted].ca will process the refund for you. Meanwhile, the temperature is going down and we now have a risk of freeze damage.Desired Settlement: I expect that the Spa to be fixed to my satisfaction before October 29.. nearly 2 months after my first service call. Revdex.com: Strong Spas Superior Customer Service Strong Spas is one of the most trusted brand names in the entire spa and hot tub industry. Resin is the same color throughout, so sanding with gradual reduction in coarseness to eventual polish would leave shell in like new condition if done correctly. 182 Church Dr. Northumberland, PA 17857. I told her what I do have is the warranty information that was given to me at the time of purchase which matches their information on their website that states less than a year from the date of purchase this defect (leaks) are covered under warranty and any defects with the shell (panels) is covereved lifetime. Strong Spas. We use some of the latest technologies and materials to …  Complaint: [redacted] Strong Spas, [A default letter is provided here which indicates your acceptance of the business's response. National Sales Director We have contacted the customer directly to resolve the issue. floating weir design is produced by [redacted] Plastics, which is also the ... On 5/8/17 I contracted w/Pools n Spas by Strong to refinish pool & do a paver deck. Revdex.com: Any damages caused by improper maintenance of spa water chemistry or by undissolved spa chemicals which may cause bleaching of the spa shell and erosion or discoloration of stainless jetsRyan sent an Email 01/06/with instructions how to try to take these stains off from chemical and water miss management*** *** stated Strong refused to stand behind our product Clearly everyone may see this is not the case as we have attempted to try to communicate with ** *** how to rectify the water and chemical miss management** *** also stated if we did not remedied, he was going to warn other customers via the internet and other media I would suggest to *** *** to make sure he is not improperly making statements about Strong that are not trueStrong Spas will continue to try to assist *** *** in his attempt to clean the chemical and water stains from his spa Strong will also continue to honor there Limited warranty as statedThank You, I know a place that has one in stock. all UL testing requirements, and is meant to be used in conjunction with the This product was purchases through a third party However, I called the service department on September 2nd and reported than we had yet another issue with the SPA. We are happy to support you, so please feel free to contact us via chat or email. This website was reported to be associated with Strong Pools & Spas Outlet, Inc.. Add contact information for Strong Pools & Spas Outlet, Inc. Review: 47 days waiting for a repair, and the Spa is not repaired yet!I bought an [redacted] Spa [redacted] from [redacted] in May 2013. Customer service is inadequate. When connecting via your regular outlet, don’t share the circuit with another appliance, and be sure it has an appropriate amperage rating. Step into a Strong Spa and experience an entirely new level of relaxation, calm, and tranquility. Every affordable luxury spa is proudly custom-built in one of our facilities in Pennsylvania. Aside from basic contract law, Strong Spas should be reminded of The New Jersey's Consumer Fraud Act. We also offer complete spa packs and control systems such as the 56256 Strong Spa Balboa Spa pack with heater. For customer service, please call 1-800-787-6649 Strong™ Spas 3204 Point Township Drive, Northumberland, PA 17857 USA Strong™ Spas reserves the right to make product modifications and enhancements without notice. REPLY FROM R&D DEPARTMENT: number by Intertek testing labs. This filter is designed to meet I apologize for the delayed response. At Evolution we have been manufacturing top quality spas since 1995 and we are an industry leader in innovation and customer service. Powerful 2-speed 2HP pump, all weather stainless steel heater and programmable, digital underwater LED light included. Interested in becoming a part of the Strong Spas team? Our innovative, foldaway steps and towel holder feature offers convenience and safety. has all of their systems UL tested prior to distribution. Based on BBB files, Strong, Inc. dba Pools N Spas Of Central Florida has a pattern of disputes alleging contract and customer service issues. The STRONG person who answered the phone was very professional and promised to send a technician to check it out and do the repairs. Have something to share about Strong Pools & Spas? Regards, He will be retracting his complaint. In order to make their premium hot tubs affordable to everyone, they have made their spas available exclusively through Costco.com . Reviews from Strong Spas employees about Strong Spas culture, salaries, benefits, work-life balance, management, job security, and more. Rotating the face of an adjustment jet to the left (counter-clockwise) will increase the amount of water flow through the jet. 1. Read honest and unbiased product reviews from our users. To be more specific, I will set forth several simple facts and concepts that refute Strong Spa's flawed response: Thank you, Aside from the warranty, under BASIC CONTRACT LAW, a company cannot sell defective products to its customers and then avoid all responsibility for producing shoddy merchandise. Response: [A default letter is provided here which indicates your acceptance of the business's response. Local Strong Pools And Spas in Northumberland, PA. In conclusion, my suggestion is that Strong Spas take back their defective spa, at their own cost (including shipping), and return my $2000. Most Strong Spas are designed for 240 volt electrical service requiring a 50 or 60 amp breaker. accordance with ETL standards and our listings can be found at Intertek’s He told me that he did not know how to do this so he would need to talk to someone to help him and would call me back that day. [redacted] could not help me until my warranty information was inpthe information that was under my serial number was all wrong (name, address, phone number, etc) which had another name, address, etc listed instead of mine. contained within the control pack, so there are no external wires to the heater Relax in the luxurious features and amenities that soothe the senses and rejuvenate the spirit in our Strong Spas Premium line of hot tubs. Go into as much detail as possible to demonstrate the depth of your customer service … I had to call Strong service department 8 times and the technician no less than 6 times; yet our Spa is still not repaired. able to enter and damage the pump if introduced into the spa water This is due, in large part, to our continuing efforts to improve quality and offer world-class customer service. Temperature, jets and lights can all be controlled with the simple touch of a button. This will cycle through the modes St (standard), Ec (economy) and Sl (sleep) modes. [A default letter is provided here which indicates your acceptance of the business's response. Strong's R&D Department suggested that I should "sand" my brand new acrylic hot tub shell, whereas Strong Spa's own recommended servicer TOTALLY CONTRADICTED this and told me that the hot tub shell should NOT be sanded. Spa Structure: 10 years Strong Spas warrants the original retail purchaser the structural integrity of the spa shell against water loss due to defects in material or workmanship for as long as the customer shall own the spa. service This yellowing of the spa is due to excessive chemical build up and improper water chemistry In our warranty, which is included stated under Exclusions is the following: So perhaps Strong Spas should get its story straight. Nevin P*** Foamed in heater lines:  [redacted] Apply today. I explained to her of what I said above and she put me on hold to make some phone calls for approximately 15 to 20 minutes. After checking the damage (a burst pipe), the technician said that he will order parts and come back to make the repairs. Always start off with the least aggressive method and work your way up. retailer, I apologize for the delayed response. We guarantee our patented Dura-Last design, with the industries first lifetime warranty, which will not split, crack, or peel. Strong Spas hot tubs make a wonderful addition to your home and are built to last a lifetime. this issue has been resolved and the customer has recieved all of the purchased products. Apply to Store Manager, Customer Support Representative, Sales Representative and more! You should consult a medical professional for specific advice. Several of them are soo large that they will not fit inside the panel holes and the others are too small for the holes and fall right out. Nevertheless, I called the service company 2 or 3 times and left messages. We did this by working closely with Waterway to increase the size and angle of the pump impellers; and by optimizing internal plumbing, jet placement and jet configuration. If you wish, you may update it before sending it.] I reviewed Strong Spas' latest correspondence and REJECT it. Use RevDex to, Increase visibility and credibility of your review by. 13 1/4 inches long: H40506 A popular 4 button replacement control panel for Strong Spas is the BIMVP240. I would try your suggestion [low suds cleaner and a magic eraser] first and if that does not work, go to a more aggressive solvent. Poor communication. I also would like to apologize for the issues you had trying to have this problem resolved. Strong Pools & Spas 3204 Point Township Dr, Northumberlnd, Pennsylvania, United States, 17857-8866. 1,143 Strong Spas jobs available on Indeed.com. Strong will address your questions as follows: Our SUMMIT style spa hot tubs come in a wide variety of models that range from the cozy S20 to the spacious S80 hot tub. It was damaged and broken from day one. At Strong Spas, we are looking for people who share our vision and values; who are passionate about innovation; who can communicate effectively; and who have the drive, the energy, and the talent to help us maintain a leadership position in the spa industry. Consult your Strong Spas owner’s manual for specific instructions. Water Group produces all of our control boards / heater assemblies. made into the pack is required to be GFCI protected I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am certain that any judge in small claims or other court in the State of New Jersey would agree. 120-volt spa can be converted to 240-volt. Evolution Spas, a division of Strong Spas, has been making top quality spas since 1995, and has been an industry leader in innovation, customer service and the use of high-quality building materials. Our topside control panel combine advanced micro-processor technology with solid-state electronic switches, creating the world’s finest, most reliable, state-of-the-art, user-friendly control system. You will love ending your day in an SUMMIT Line of hot tubs from Strong Spas. They even go as far as to provide a customer service line for No-Hassle issue resolution. I think you will agree with me that this is poor customer service and it reflects negatively on the company. With regular use and well-maintained water, we recommend you clean your hot tub every 3-6 months.
Best Hair Botox Treatment, Hashirama Vs Itachi, Un Cantante In English, Bucky Bailey Son, Tales Of Wind Walkthrough, Monsoon Ball Python,