Please visit our website for the most accurate and up-to-date store hours. We strive to provide affordable, reliable, service and the very best customer service, especially during … 92 reviews of RCN "RCN what happened to tech customer service. To access RCN’s customer service chat option, you should make sure to log into your RCN account. I am extremely frustrated with the lack of service and poor customer service. I guess they don't care. 3 days on the phone, for a total of 3 hours and NEVER a person to answer." According to PCMag, customers have voted RCN #1 in customer service, value, and tech support in 2020. Troubleshooting. RCN Call Center Services allows you to take advantage of our full range of call routing, monitoring and management tools to empower your business and drive customer service. Email Help. Contacting RCN: General Information. The customer service hours are Monday - Thursday from 8:00 AM to 6:00 PM and Fridays from 8:00 AM to 5:00 PM. Tivo Help. Digital TV. Home; Articles; Customer Center; Contact Us; How can we help you? Please visit our website for the most accurate and up-to-date store hours. Outbound Call Management Many factors determine the success or failure of an outbound call effort and most can be tipped in your favor with the right planning and preparedness. 24 Hours later - No response from RCN. Specialties: Hours may vary due to current COVID-19 concerns. Equipment and Remotes. This proves the level of expertise, care, and reliable response you can expect to receive from RCN 24-hour customer service. @jburkejburke “2-4 hours” = the canned response from @RCNconnects when asked about an ETA on an internet outage resolution “15 hours” (and counting) = The amount of time RCN service … Thank you for reviewing your recent experience with RCN. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. Phone Help. I have had multiple problems with them before, but today was the worst. Original review posted by user Sep 08, 2018. During RCN’s business hours, the live chat is often the fastest way to receive customer support. If you are having technical difficulties, or cannot find an answer online, you may call the toll free number at 844-319-3640 or the local number at 919-835-2290 to speak with an RDS customer service representative. Yes, 22 days, it seems like 22 years because the days stretch on.. minutes turn to hours, hours to days, and days to years. search. Billing and Account Help. RCN is an award winning high speed internet provider offering reliable and affordable internet services in Chicago, with gigabit internet speeds up to 940* Mbps. RCN has the worst "Customer Service" of any ISP or Cable provider that I have ever encountered. Hours may vary due to current COVID-19 concerns. RCN customer service phone number along with tips, reviews, hours and other useful links. Business Service; 800-746-4726. Hi, Rachel! Browse By Category. You may go several hours or a day without getting a reply from RCN agents. Wi-Fi and Home Networking. Search.
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